Kristianstads' Method to Departmental Consistency

By 59club Insights Magazine on September 9, 2026

Kristianstads Golf Club & Destination, Sweden, are taking a holistic approach to hospitality to achieve excellence in service levels

Embracing the Holistic Approach

Carl-Henrik Dahlqvist

CEO, Kristianstads Golf Club & Destination

Rather than viewing golf, hotel, restaurant and course operations as separate units, Kristianstads is working towards a holistic approach – where every team member is informed, aligned and empowered to support the guest journey, no matter where the interaction takes place.

They are using their collaboration with 59club Nordic to evaluate and develop the full guest experience – from arrival and reception to the course, restaurant and accommodation.

For Carl-Henrik Dahlqvist, CEO, the objective has always been clear: “Our expectation was to receive data we could actively use in our daily operations to enhance our service levels,” he said. “The feedback provides concrete insights into both our strengths and where we can improve across golf, hotel and restaurant services.”

The Mystery Shopper reports deliver a detailed and balanced view of the experience.

“It’s not just about service. The reports look at atmosphere, interaction quality, operational flow and sales opportunities. That makes the feedback highly relevant and actionable,” Dahlqvist said.

“By combining data, benchmarking and education, Kristianstads continues its journey from silo thinking to a seamless, destination-wide guest experience”

Turning Insight into Alignment

Amanda Björk

Sales & Marketing Coordinator, Kristianstads Golf Club & Destination

A key outcome of the partnership has been breaking down silos within the organisation.

Amanda Björk, Sales & Marketing Coordinator, said: “Guests don’t differentiate between departments. They don’t care if they ask the receptionist, a greenkeeper or a restaurant employee – they just want clear, correct information.

That means everyone needs to understand the full operation.”

Through training and shared insights, staff across departments are now better equipped to answer questions, guide guests and deliver a consistent level of service.

“59club’s training helps us think holistically. When the whole team understands the guest journey, the results become visible in service quality, teamwork, and guest satisfaction. Seeing those results is incredibly motivating for our staff,” said Björk.

By combining data, benchmarking and education, Kristianstads continues its journey from silo thinking to a seamless, destination-wide guest experience.

This ensures that every interaction reflects its award winning reputation.

59club's Industry Data shows...

Mystery Shopping Data_Combined Guest Experience

59club Silver Flag Venue

Kristianstads Golf Club & Destination

This southern Sweden resort features two highly ranked courses, modern accommodation and extensive practice facilities. Known for sustainability, welcoming hospitality and strong tournament pedigree, it was awarded Sweden’s Best Golf Course by the World Golf Awards in 2023 and 2024.